Privacy Policy

Effective Date: 1 Feb 2023

This Privacy Policy applies to the Egyptian National Railways mobile application ("App", "we", "our", or "us"), which is published by TransIT Corporation on behalf of the Egyptian National Railways Authority.

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our App, use our services, or otherwise interact with us.

By accessing or using our App or services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our App or services.

We may update or modify this Privacy Policy from time to time. We encourage you to review this policy periodically to remain informed about any updates.

1. Information We Collect

We may collect the following personal data when you use the App:

• Name and contact details (e.g., email address, phone number)
• Gender, nationality and Identification Number (e.g., National ID, Passport Number)
• Payment information during payment only but never stored or kept by any means
• Travel booking details and preferences (e.g., Departure and Arrival Stations, Travel Date)
• Account login and usage data

2. How We Use Your Data

We process your personal data for the following purposes:

• To facilitate ticket bookings and provide related services.
• To communicate with you regarding your bookings or inquiries.
• To comply with legal and regulatory requirements.
• To improve the Application's functionality, security, and user experience.
• For analytics and internal reporting (in an aggregated or anonymized format).

3. Data Sharing and Disclosure

We may share your personal data with:

• Government or regulatory authorities, as required by law
• Payment processors and service providers who help us deliver our services.
• Third parties as necessary to protect our legal rights or comply with a legal obligation.

4. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, use, or disclosure, including encryption and secure storage.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described above, comply with legal obligations, and resolve disputes.

6. Your Rights

Under the Egyptian Data Protection Law, you have the right to:

• Access the personal data we hold about you.
• Request correction or updating of your data.
• Request deletion of your data, subject to legal exceptions.
• Object to or restrict the processing of your data, as permitted by law.

To exercise these rights, please contact us as set out below.

7. Contact Details

For questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact:

L2-enr@efinance.com.eg

8. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through the Application or by other appropriate means.